Aircraft Interior Comfort and Design
Aircraft Interior Comfort and Design
Contents
Foreword
About the Authors
Chapter 1 What Every Manufacturer and Airline Should Know about Comfort
Two Comfort Stories
Role of Comfort in Sales
The Difficulty of Making People Feel Comfortable
The Good News: It Is Possible to Make People
Feel More Comfortable
Comfort Theory
Comfort Manifestations
Inputs Leading to (Dis)comfort
History .
State of Mind
Visual Input
Smell
Noise
Temperature and Humidity
Pressure and Touch
Posture and Movements
Persons Influencing the Input
References
Chapter 2 Other Aircraft Interior Comfort Studies
Lack of Many Substantial Studies on Aircraft Comfort
A Classic Study
German Study on Aircraft Interior Comfort
Experience Preceding the Flight
Experience during the Flight
Experience after the Flight
A Study Regarding Service, Perceived Value, and Satisfaction in Taiwan .
A German Study of Noise
A Dutch Study Regarding Aircraft Interior Comfort
A U.S. Study Regarding Passenger Experience
Some Conclusions
References
Chapter 3 The Voices of over 10,000 Customers
Technology Versus Passenger 28
Innovations Have Their Effects ..28
Study Methodology ................29
Factors Correlating with Comfort .30
Leg Room .33
Hygiene ..34
Crew ....34
Luggage Room ...................37
Neighbour .37
Seat .....38
Flying Time 40
In-Flight Entertainment .....40
Delay ... 41
Lost Luggage .42
Aircraft Type .42
Direct versus No Direct Flight .43
Reflection .44
References ..45
Chapter 4 New Demands for Aircraft Seats Based on Recent Research
Using Research for Seat Design .48
Seat Design and Health ..........48
Aircraft Seats Should Fit ........49
Pitch Watchers .52
Designing an Aircraft Seat Is Difficult .................. 53
Ideal Pressure Distribution ..... 53
Seating and Shear Forces .......55
Comfort and Seating ..............56
Specific Dynamic Seat Characteristics ..................58
Comfort and “Wow” ...............58
Feet off the Ground ................60
Backrest Angle 61
Seating and Electronics ..........62
Other Features: Headrests and Massage ................63
Opportunity for Designers .....64
References ..64
Chapter 5 The Ultra Comfortable Flight Experience
Introduction 68
The Flight Experience ............68
At Home 68
Forty-Eight Hours before the Flight ..................72
To the Airport 72
At the Airport 72
The Lounge .73
Airport Plus 73
At the Gate 74
The Plane Entrance ........... 75
The Long Haul Flight ........78
Business Class ...................80
Inexpensive Flight ............. 81
In-Flight Entertainment (IFE) .. 81
Cleanliness . 81
Crew ....82
Arrival 82
References ..83
Chapter 6 Illustrations and Comments on Aircraft Interior Comfort
and Design ..85
Introduction 86
Leg Room 86
Service .....89
Hygiene ....90
Luggage Room 92
Neighbour 93
Seat ..........95
IFE ......... 103
Delay/Waiting 105
Other Illustrations ................106
Design ....106
Safety .....109
Business Class .. 111
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